Client Support Channels
A 1 Hour Ticket Response Time Guarantee
All your support requests will be attended to in maximum 60 min after the trouble ticket or email was received. If your case needs further assistance from an admin, we’ll forward the ticket or the email to the person on duty, right away and we will leave a note to let you know that more time will be required for finding the optimal solution. Furthermore if you make use of our Managed Servers package, any of the server administration tasks included there will be carried out whenever you like.
An Excellent Technical Support Service
Our customer support team will be online for you 24 7 365 should you require help while working with our Online Control Panel or with any of the apps that we preinstall on your behalf on the server. What is more if you require assistance handling the ordinary admin tasks on your server, you can have a glance at our Managed Servers package, which includes backup disk space, OS updates every week, problem troubleshooting and software installation procedures, server monitoring and rebooting services, etc.
An Easy to Navigate Help Section
Our Online Control Panel was pre installed for every dedicated web hosting plan. Among its features is a rather convenient integrated knowledgebase that will walk you step by step on all the operations that you can carry out. Most how to articles have video versions which show all the tasks that you can carry out in a highly illustrative way. You can find all the help articles and the video tutorials in the top right corner of each section of the Online Control Panel.