The availability of the customer and technical support that a cloud web hosting company offers can tell you a lot for the services that they provide too. In the event that you're allowed to use just e-mails and tickets, you have almost certainly found a reseller not the web hosting supplier. If this is the case, you will have to wait for a few days so as to get a problem resolved since your reseller may not be checking their communication on a regular basis or they may have to get hold of the real website hosting company for further help. When the provider can provide several ways of communication with short response time available anytime, they are most likely the top provider, not a reseller. Which means that you will reap the benefits of prompt assistance and quality support since they'll have immediate access to the servers where your account is. Regardless of the trouble - sales or technical, it's always better to be able to contact your web hosting company right away by using your favourite way of communication.

24/7 Customer Support in Cloud Web Hosting

The customer and technical support services for all our cloud web hosting packages are twenty-four-seven, therefore you can forget all about waiting for a few days to get assistance. If you are not our client yet, you can give us a call, chat with a consultant or send an e-mail. If you already have an account, you'll be able to open a support ticket in addition to the other three ways of communication. You'll be able to select the most appropriate way to contact us depending on where you are or the equipment you are using. We can easily assist you for almost any hosting-related query that you may have or problem that you may encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum reply time will never exceed one hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you select, you are able to reap the benefits of our 24/7 support services even on official holidays. Your websites will be available all the time and so will we. With a number of contact options, you'll be able to choose the best way to contact us and inquire about our services in case you do not have an account yet, or ask for support in case you are already our customer. You are able to give us a call, start a chat with a live representative, send an e-mail or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The previous two options feature 1-hour reply time warranty, though it hardly ever takes over 20 minutes to receive assistance whatever the nature of the issue. With our customer and technical support services, we will be available for you when you need us, not several days after that.

24/7 Customer Support in VPS Servers

If you obtain a VPS server through us, you will be able to use several different means of communication to get in touch with our Customer and Tech Support Departments. For pre-sales, billing and general matters, we have a couple of local telephone numbers in the U.S.A., the United Kingdom and Australia along with a live chat service. If you are an existing customer and you need help with some technical issue that requires longer time to investigate or resolve, you'll be able to open a support ticket through your billing account or you can send an email message and we'll handle the issue and send you a response within the hour. The answer time is guaranteed 24/7, including holidays and weekends, but for most problems it takes no more than 30 minutes to receive support. The support service covers your VPS and all pre-installed software it includes, so if you'd like to have help with third-party software, you can check the additional Managed Services upgrade that we provide.

24/7 Customer Support in Dedicated Servers

When you aquire a dedicated server through our company, you will be able to contact us anytime using different channels and the maximum time that you'll need to wait for a response is approximately one hour, which means that you can forget all about waiting an entire day. Our customer and technical support service is present 24/7 no matter if it is a weekend or a holiday and we will support you with anything related to the apps which are pre-installed on your server. To get in touch with us about a tech matter, you'll be able to open a ticket from the Help section of your billing Control Panel or you can send us an e-mail. In case you have any kind of general questions or you would like to know more about our website hosting services before you order, you may also employ our live chat or you could call one of the local telephone numbers that we have in different countries around the globe. If you'd like to receive assistance with third-party software that you are unable to install or run efficiently, you'll be able to add the Managed Services upgrade to your plan and our system administrators will assist you.