One-Hour Response Guarantee in Cloud Web Hosting
With a cloud web hosting from our company, you can just forget about waiting around for hours on end, or even all day, to obtain an answer to a customer support ticket or an e-mail. Irrespective of when you touch base with us, we’ll respond to you within less than 60 minutes with any sales or technical enquiries that you may have. In reality, our real reply time scarcely ever exceeds twenty-thirty minutes. As we are at your service 24x7x365, you’ll always obtain assistance in a timely fashion and we are aware of how essential this is in the digital world. Shortly after you contact us, we will respond to your queries. In case you bump into any technical issue, we will rectify it for you, or we’ll supply you with all the necessary information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
Because we recognize precisely how crucial it is to receive timely support, we promise that you won’t ever need to wait around for more than sixty minutes to receive an answer to any trouble ticket that you open from your semi-dedicated server CP. Actually, you’ll rarely have to wait around for more than 20 to 30 minutes and this is valid for any query regardless of what its nature is – billing, general or technical. On top of that, our tech and customer support team is working 24-7-365, which means that even if you open a ticket during national holidays, you will always obtain a lightning-fast reply, which will include the answer to an enquiry, the solution to a complication or the details required to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never need to waste a day hanging around waiting for an answer like you would with plenty of other web hosting providers.