If you ever have any queries about the web hosting service in general or you encounter a problem with your websites, you’ll need to touch base with the hosting company’s customer support team. It may not make any difference how soon they will answer if you have a generic question, but an issue such as a botched application update, for instance, may lead to your website becoming broken or unreachable online. And the longer you wait for the support team to help you out, the longer the site will be inoperational. In case you offer services or goods online, any downtime will destructively influence your site and you can lose existing or prospective visitors. Lots of web hosting providers, predominantly resellers, respond to e-mails and trouble tickets within 24 hours, but in the online realm this is much too long, since clients will scarcely ever go back to a site that is not functioning properly for a long span of time.

One-Hour Response Guarantee in Cloud Web Hosting

With a cloud web hosting from our company, you can just forget about waiting around for hours on end, or even all day, to obtain an answer to a customer support ticket or an e-mail. Irrespective of when you touch base with us, we’ll respond to you within less than 60 minutes with any sales or technical enquiries that you may have. In reality, our real reply time scarcely ever exceeds twenty-thirty minutes. As we are at your service 24x7x365, you’ll always obtain assistance in a timely fashion and we are aware of how essential this is in the digital world. Shortly after you contact us, we will respond to your queries. In case you bump into any technical issue, we will rectify it for you, or we’ll supply you with all the necessary information if there’s something that you have to do yourself.

One-Hour Response Guarantee in Semi-dedicated Servers

Because we recognize precisely how crucial it is to receive timely support, we promise that you won’t ever need to wait around for more than sixty minutes to receive an answer to any trouble ticket that you open from your semi-dedicated server CP. Actually, you’ll rarely have to wait around for more than 20 to 30 minutes and this is valid for any query regardless of what its nature is – billing, general or technical. On top of that, our tech and customer support team is working 24-7-365, which means that even if you open a ticket during national holidays, you will always obtain a lightning-fast reply, which will include the answer to an enquiry, the solution to a complication or the details required to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you’ll never need to waste a day hanging around waiting for an answer like you would with plenty of other web hosting providers.