A live chat is a real-time method of communication between a website hosting supplier's support crew and its clients. It's a very efficient way to receive some info about the hosting services or get some issue resolved since you're talking to a live agent. The benefits of using a real-time chat service instead of calling or opening a trouble ticket are the smaller chance of errors when you exchange data like usernames or domain names, the faster response time as the communication is live as well as the fact that you do not have to stay on the chat all the time - you're able to do another thing while the representative examines the issue in question. What's more, you're able to join a live chat room from any kind of computer which is connected to the web, avoiding the phone charges that you will need to pay in case you're calling to a different country.

Live Chat Support in Cloud Web Hosting

Together with the phone and ticket support, we provide live chat support too. You will be able to get in touch with us every single day, which includes weekends and holidays, and we can give you more info about the Linux cloud web hosting plans that we supply in case you are not among our customers yet, or about basic and billing questions when you already have a user profile. Although for solely tech issues you'll have to open a trouble ticket to the technical support, because such issues will need extra time to be resolved, you can still get in touch with us on our live chat for some tech details. To give you an example, we will help you set up an e-mail address in your email client or troubleshoot numerous issues, saving you considerable amount of time. Even if our phone lines are already off for the day, you'll be able to speak to a live person.

Live Chat Support in Semi-dedicated Servers

Thanks to the live chat support service that we supply with all of our semi-dedicated plans, you are able to get the the right answers for any questions you have or have numerous troubles dealt with instantly. The service is online each and every day, so you're able to get in touch with an agent even on holidays and weekends. If you're not sure which plan would be better for your websites or if our advanced cloud hosting platform matches some system requirements, you can join our live chat prior to purchasing anything. In case you are an active customer, you are able to get more info about account settings, billing issues along with various common technical troubles you may encounter, for example when you are unable to set up an email account in a client on your computer. Our live chat can save you a lot of time regardless where you are or when you get in touch with us.