There are a number of ways to touch base with the web hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you choose is a support ticket system. It is the easiest correspondence channel for a variety of reasons. In the event that no customer service team representative is available at the moment and they’re all busy, a phone call may not be responded to, but a ticket will invariably hit home. Moreover, you can copy/paste extensive pieces of information without the need to worry about typographical errors, and if a certain issue needs more time to be solved or a number of responses must be exchanged, all the information will be in the same place, so each party can always see the comments left by the other one. The downside of using tickets to touch base with your hosting provider is that they’re usually separate from the web hosting platform, which implies that if you have to supply information or to follow guidelines, you will have to use no less than two different accounts and this number may increase in case you desire to manage a couple of domain names. Plus, lots of hosting companies reply to tickets after hours, or even once in every twenty four hours, and for you as a client, this means wasted time whilst waiting around for a reply.

Integrated Ticketing System in Cloud Web Hosting

The ticketing system that we are using for our Linux cloud web hosting plans is not separate from the hosting account. It is an integral part of our full-featured Hepsia hosting Control Panel and you will be able to access it at any given time with just a couple of clicks, without ever signing out of your hosting account. The ticketing system includes a quick-search box, so you can track down the status of practically any ticket that you have sent in the past, in case you need it. In addition, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to tackle a given problem even before you open a ticket. The response time is no more than 1 hour, which means that you can obtain timely assistance at any given time and in case our client support staff recommends that you should do something in your hosting account, you can do it right away without signing out of the Control Panel.

Integrated Ticketing System in Semi-dedicated Servers

In case you’ve opened a semi-dedicated server account with our company and you wish to touch base with our help desk team members, you will be able to open a trouble ticket directly from your Hepsia Control Panel instead of using a totally different help desk support platform like you will have to do with most hosting providers on the market. Our integrated trouble ticket system will permit you to post a new ticket without any difficulty and to browse through older tickets using a clever search filter. You will also be able to take a look at the applicable knowledgebase articles that our system will present you with depending on the problem category that you pick for your new ticket. You can accomplish all the above-mentioned procedures without signing out of your Hepsia Control Panel at any moment, which means that in case you experience any problem or have an enquiry, you can touch base with our support engineers and fix the given problem in less than sixty minutes via one platform.