Integrated Ticketing System in Cloud Web Hosting
The ticketing system that we are using for our Linux cloud web hosting plans is not separate from the hosting account. It is an integral part of our full-featured Hepsia hosting Control Panel and you will be able to access it at any given time with just a couple of clicks, without ever signing out of your hosting account. The ticketing system includes a quick-search box, so you can track down the status of practically any ticket that you have sent in the past, in case you need it. In addition, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to tackle a given problem even before you open a ticket. The response time is no more than 1 hour, which means that you can obtain timely assistance at any given time and in case our client support staff recommends that you should do something in your hosting account, you can do it right away without signing out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
In case you’ve opened a semi-dedicated server account with our company and you wish to touch base with our help desk team members, you will be able to open a trouble ticket directly from your Hepsia Control Panel instead of using a totally different help desk support platform like you will have to do with most hosting providers on the market. Our integrated trouble ticket system will permit you to post a new ticket without any difficulty and to browse through older tickets using a clever search filter. You will also be able to take a look at the applicable knowledgebase articles that our system will present you with depending on the problem category that you pick for your new ticket. You can accomplish all the above-mentioned procedures without signing out of your Hepsia Control Panel at any moment, which means that in case you experience any problem or have an enquiry, you can touch base with our support engineers and fix the given problem in less than sixty minutes via one platform.